The success fee and “not charged in your state”
The success fee applies only to leases PropFit recovers or refers. When it’s charged, how to dispute it, and why it may not be charged in your state.
The success fee is a share of the first month’s rent. Your plan card shows its rate and limits. It applies only to leases PropFit recovers or refers, never to renters who found you on their own.
What counts as a recovered lease
A renter who didn’t fit one of your homes, accepted another home you offered them through PropFit, and leased it within the attribution window. Your Billing page and the vacancy page show when a lease counts.
When it’s charged
- You record the lease on the vacancy. The renter is asked to confirm it.
- A dispute window opens. The vacancy page shows the fee and the date the window closes.
- After the window closes, PropFit staff review the fee.
- Only then is it charged. If you subscribe to a plan, it’s added to your next invoice.
Billing shows each fee’s status: charging soon, on your next invoice, invoiced or paid.
Disputing a fee
On the vacancy page, before the window closes:
- Dispute attribution if the renter didn’t come through PropFit. A dispute stops the fee while PropFit reviews it.
- Lease fell through if the lease didn’t happen.
“Not charged in your state”
PropFit charges a success fee only in states where it is allowed to. The fee depends on the state the home is in. Until PropFit switches a state on, you’ll see:
- “Not charged in your state yet” on Billing and on the plan card.
- “No success fee is charged on this lease: PropFit doesn’t charge one in your state yet” on the vacancy page.
If you have homes in more than one state, Billing tells you which states the fee applies in.
Pilots and early access
Success fees during a pilot, and fees from before your paid billing started, are recorded so you can see them but are never charged. The early access credit doesn’t cover success fees.